Privacy Policy

Effective Date: September 2, 2026

Formula Plumbing Services Inc. ("Formula Plumbing," "we," "us," or "our") operates formulaplumbing.com (the "Site") and provides plumbing services in South Tampa, Palm Harbor, Odessa, and the surrounding Tampa Bay area. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using the Site or requesting service from us, you agree to the practices described below.

Information We Collect

We collect information you provide directly to us, including:

Contact and service information such as your name, phone number, email address, service address, and details about the plumbing work you need, submitted through our contact forms, scheduling tools, or text chat widget.

Communications you send us by phone, text message, email, or through the Site, including call recordings used for training and quality purposes.

Payment information when you pay for services, which is processed through our payment providers and is not stored on our servers.

We also collect certain information automatically when you visit the Site, including your IP address, browser type, device information, pages viewed, and how you interact with the Site, through cookies and similar tracking technologies described below.

How We Use Your Information

We use the information we collect to:

Schedule, perform, and follow up on plumbing services.

Respond to your inquiries and communicate with you about appointments, estimates, and invoices.

Send appointment reminders, dispatch updates, and service-related text messages and emails.

Improve our Site, marketing, and customer experience.

Measure the performance of our advertising, including Google and social media campaigns.

Comply with legal obligations and protect the rights and safety of our customers, employees, and business.

Cookies and Tracking Technologies

The Site uses cookies and similar technologies through Google Tag Manager, Google Analytics, Microsoft Clarity, and Meta (Facebook) Pixel to understand how visitors use the Site and to measure the effectiveness of our advertising. These tools may collect information such as pages visited, time on site, and general location, and may use this information to show you relevant ads on other websites. You can control cookies through your browser settings, though disabling cookies may affect how the Site functions.

Third-Party Service Providers

We work with third-party providers to operate our business, including scheduling and dispatch software, payment processors, call tracking and recording services, marketing and analytics platforms, and text messaging providers. These providers receive only the information needed to perform their services and are not permitted to use your information for their own marketing purposes.

Text Messaging (SMS)

If you submit your phone number through our website chat or request text updates, you consent to receive text messages from Formula Plumbing related to your service request, appointment updates, and notifications, which may be sent using an autodialer. Consent to receive texts is not a condition of any purchase. Message and data rates may apply, and message frequency varies. You can opt out at any time by replying STOP, or by contacting us using the information below.

How We Share Your Information

We do not sell your personal information. We may share your information with the third-party service providers described above, with your consent, or when required by law, such as in response to a subpoena or to protect against fraud or harm.

Data Retention

We retain your information for as long as needed to provide services, maintain business and tax records, and comply with legal obligations, after which it is securely deleted or anonymized.

Your Choices

You may ask us to correct or delete the personal information we hold about you, unsubscribe from marketing emails using the link in those emails, or opt out of text messages by replying STOP. To make a request, contact us using the information below.

Data Security

We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date.

Contact Us

If you have questions about this Privacy Policy or how Formula Plumbing handles your information, contact us at one of our locations below or through our contact page.